Julie Davis
Jdavis@cherryroad.com
Customers tell an average of nine people about a positive experience with a brand, but they tell 16 people about a negative experience, according to Forbes.com.
To help keep customers happy and returning to your business, Southeast Community College (SCC) has scheduled a series of customer service workshops in Nebraska City, Auburn, and Falls City, and Chamber members can receive enrollment discounts when they sign up for the classes.
Southeast Community College decided to offer these classes in response to regular requests from local businesses to provide training in customer service skills, said Cindy Meyer, SCC Nebraska City Learning Center coordinator.
Meyer said one of the challenges she faced in providing such training was to find the right instructor who could teach both front-line employees and supervisors. That problem was solved when she met Paul Reiken, owner of Normative Point LLC.
Reiken, who holds a bachelor’s degree in human and social services administration and a master’s in organizational performance, will help front-line employees understand the what, why, and how of outstanding customer service and its importance in business success, and he will also offer ways in which managers can strengthen and improve customer services skills in employees during the hiring and training process.
Rieken wrote the curriculum for the courses, which are new to the SCC course catalog. He can also provide customized instruction for interested companies and organizations.
“Customer Service Training for Front-Line Employees” will be taught from 9 a.m. to noon on Thursday, July 11, or from 1 to 4 p.m. on Thursday, Oct. 3, at the SCC Nebraska City Learning Center, 1406 Central Ave. Cost for the class is $149 for non-NCTC members or $111.75 for NCTC members.
This class will also be taught from 9 a.m. to noon Aug. 1 or from 1 to 4 p.m. Nov. 7 at the SCC Falls City Learning Center, 3200 Bill Schock Blvd., or from 9 a.m. to noon Sept. 5 or from 1 to 4 p.m. Dec. 5 at the Auburn Chamber of Commerce, 1101 J St. Costs are the same as provided above for non-Chamber members or Chamber members.
“Customer Service Training for Supervisors” will be offered from 9 a.m. to noon on Thursday, July 18, or from 1 to 4 p.m. Thursday, Oct. 10, at the SCC Nebraska City Learning Center. Cost for the class is $149 for non-NCTC members or $111.75 for NCTC members.
The class will also be offered from 9 a.m. to noon Aug. 8 or from 1 to 4 p.m. Nov. 14 in Falls City, and from 9 a.m. to noon Sept. 12 or from 1 to 4 p.m. Dec. 12 in Auburn. Costs are the same as given above for non-Chamber or Chamber members.
The final class, “Improved Employee Coaching (for Supervisors/Managers,” will be offered from 9 a.m. to 4 p.m. on Thursday, Sept. 26, at the SCC Nebraska City Learning Center. Cost for this day-long class will be $229 for non-NCTC members or $171.75 for NCTC members.
The class will also be offered from 9 a.m. to 4 p.m. Oct. 24 in Falls City, or from 9 a.m. to 4 p.m. Nov. 5 in Auburn. Costs are the same as listed above for non-Chamber members and Chamber members.
Interested individuals or businesses can sign up for the classes by visiting southeast.edu/continuing and searching for “customer service training.”
Those interested can also call 402-323-3636 or email cmeyer@southeast.edu for more information.
