Kirt Manion

Customers tell an average of nine people about a positive experience with a brand, but they tell 16 people about a negative experience, according to Forbes.com.To help keep customers happy and returning to your business, Southeast Community College (SCC) has scheduled a series of customer service workshops in Nebraska City, Auburn, and Falls City, and Chamber members can receive enrollment discounts when they sign up for the classes.Southeast Community College decided to offer these classes in response to regular requests from local businesses to provide training in customer service skills, said Cindy Meyer, SCC Nebraska City Learning Center coordinator.Meyer said one of the challenges she faced in providing such training was to find the right instructor who could teach both front-line employees and supervisors.