Attorney General Jon Bruning today announced the top 5 complaints received by his Consumer Protection Division mediation center in 2012. In 2012, more than $1.1 million was recovered or saved for Nebraskans through traditional mediation. An additional $2.6 million was saved for Nebraska consumers with mortgage-related complaints. In total, the mediation center opened 3,500 complaints and fielded more than 8,000 calls.
"Nebraskans work hard for their money and deserve to be treated fairly," said Bruning. "When conflicts arise between Nebraska consumers and businesses, our mediation center works to resolve the issue and recover lost funds."
Top 5 Consumer Complaints:
1) Credit and Financial Services (banking-related complaints, mortgage issues)
2) Scams (phishing scams, fake letters and checks)
3) Professional Services (debt collection, memberships)
4) Personal and Household Products (retail and online sales)
5) Motor Vehicles (motor vehicle sales)
Since Bruning took office in 2003, an annual average of more than $1.1 million has been returned to or saved for Nebraska consumers through mediation.
The mediation center is operated by Attorney General's Office staff and highly-trained volunteers that work to resolve issues for Nebraska consumers. Mediation center staff members also provide timely information on scams operating in Nebraska through direct community outreach across the state.
For more information or to file a complaint, call the Attorney General's Office Consumer Hotline at 1-800-727-6432 or visit www.ago.ne.gov.